See why it stopped.
The reason appears with the information needed to resolve it.
Managed fulfillment for growing ecommerce brands
Free your team from daily fulfillment.
Shipendo receives your stock, packs and dispatches orders, and handles returns under agreed rules. Your team can see what is moving, what is blocked and which decisions need you.
One team runs the daily operation and keeps the work visible.
SHIPENDO
What moves off your team's desk
- Stock and warehouse work
- Receiving, inventory handling, packing and dispatch follow the agreed operating rules.
- Returns and routine exceptions
- Cases follow documented procedures, with the responsible team and next step visible.
- Business decisions stay with you
- You set the policy and approve decisions that require your business judgement.
Included in the service
Managed fulfillment
Shopify and API connections
Returns and exception handling
Controlled onboarding
When an order stops
See the reason, the owner and the next step.
Most orders follow the standard process. If an address, payment, stock or delivery issue stops one, Shipendo identifies the reason and follows the agreed procedure. Your team steps in only when the decision belongs to the business.
Know who owns it.
The case goes to the team or person responsible for the next action.
Act with the full context.
If the decision is yours, you receive the relevant details and the action required.
SHIPENDO
An order needs attention: what you can expect
- Reason
- The order view exposes what is blocking progress.
- Owner
- The agreed procedure identifies who should act next.
- Next step
- Your team is involved when the decision belongs to the business.
Complete service scope
The daily operation, under one roof.
Receiving, inventory, order processing, shipping, returns and routine exceptions stay in one managed service.
Stock you can plan around
We receive, identify, store and reconcile stock. Your team can see what is available and what needs attention.
Orders packed to your rules
We process orders, follow your packing rules and prepare each parcel for dispatch.
Shipment progress you can follow
We hand parcels to the configured carrier, return the tracking information and follow the agreed delivery procedures.
Returns with a clear next step
We process returns and routine exceptions under documented rules, with an owner and a next step.
A documented operation
Your rules become the working instructions.
Before launch, we document product, packing, shipping, return and escalation rules. The operating team uses those instructions every day and updates them when the business changes.
Review integrationsSHIPENDO
Your rules become working instructions
- Packing and delivery
- Product identification, packaging and shipping methods.
- Returns
- Inspection and next steps under the agreed return policy.
- Escalation
- Which decisions the operating team can make and which require your approval.
Controlled onboarding
Test the operation before it goes live.
We map your current operation, connect the required systems, prepare stock and instructions, test representative scenarios and support the first live orders.
- 01Discover
- 02Connect
- 03Prepare
- 04Test
- 05Launch
Who the service is for
For teams ready to hand over daily warehouse work.
This service suits teams that need someone to run fulfillment, rather than simply store stock and dispatch parcels.
- You need one team to manage daily fulfillment
- Your products and packing follow repeatable rules
- Returns and operational exceptions take too much of your team’s time
- You want visibility without building another internal department
What the proposal covers
Know what you are paying for.
The proposal shows the work Shipendo performs, the assumptions behind the price and the responsibilities included in the service.
01Receiving02Storage03Pick and pack04Packaging05Shipping06Returns07Integrations08Exception handling
See how pricing worksFAQ
Before you hand over fulfillment
Which brands is Shipendo built for?+
Shipendo is built for growing ecommerce brands that want one team to manage daily fulfillment. Fit depends on the product, order volume, storage, packaging, destinations, integrations and service scope.
Which parts of fulfillment can Shipendo run?+
Depending on the agreed scope, Shipendo can manage receiving, storage, stock control, order processing, picking, packing, carrier handoff, tracking updates, returns and routine operational exceptions.
What happens when an order cannot follow the standard process?+
The order is held with a visible reason and assigned to the responsible person. Shipendo follows the agreed procedure and asks your team to decide when the issue has a commercial impact.
How is the price calculated?+
Pricing reflects the work your operation requires, including receiving, storage, order mix, packaging, shipping, returns, integrations and support. The proposal uses your actual operating profile.
Ready to hand over daily fulfillment?
Find out what you would hand over and what it would cost.
Tell us about your store, order volume and packing needs. Use the proposal to compare service scope, responsibilities, cost drivers and launch requirements.